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Customer Support System

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Empower Your Team. Delight Your Customers.

DesiDesign’s Customer Support System (CRM) helps businesses manage client interactions, tickets, and follow-ups — all in one place. It’s designed to boost efficiency, build trust, and ensure no customer query goes unanswered.

🌟 Key Features

Ticket Management:
Convert every support email or form into a trackable ticket with priority and status control.

Customer Database:
Maintain complete profiles, communication history, and purchase details for every client.

Multi-Agent Support:
Assign tickets to specific team members and monitor resolution progress easily.

Email & WhatsApp Integration:
Reply to customers directly from the dashboard with built-in notifications.

Reports & Analytics:
Measure performance, response time, and customer satisfaction scores.

⚙️ Why Choose Our CRM

  • Centralized support system for all client communication

  • Reduces missed tickets and delays

  • Easy integration with websites and apps

  • Role-based user access for security

  • Perfect for IT firms, agencies, and service providers

🎯 Benefits

✅ Improve customer satisfaction and response time
✅ Keep every query organized in one system
✅ Automate follow-ups and reminders
✅ Strengthen client relationships with transparency